Voicemail and eFax setup

Voicemail and eFax setup


Voicemail and eFax Instructions


Realm/Domain: Call/Email for this information.


Voicemail


-               Initial Setup

  1. Dial your extension from your phone, I.E. if you are extension 1000, dial 1000 from your phone. Depending on the make and model, your phone may have a voicemail button. Follow the instructions to set up the voicemail box.
  2. The second option is to dial *97 from any phone and you will be asked to enter your voicemail box (extension) and then the pin. This does not work on the initial setup if there is no default pin setup when the account was created, call support for help.

-                Check Voicemail

  1. Dial in to your voicemail box using the same methods as above.

eFax


      Sending eFaxes
  1. Only emails or domains on the authorized list are allowed to send faxes from their email (This is setup through the Vinix portal)
  1. The format to send a fax via email is faxnumber@realm   (Realm will be given by your Vinix technician)
  1. The body and subject of the email is NOT part of the fax I.E. no cover sheet
  1. Only one PDF is allowed to be attached. Multiple files or other formats will fail

Receiving eFaxes

  1. Faxes will be sent to the emails on file at setup. If more email addresses need to receive the inbound faxes let your Vinix technician know and they will be added.
  1. Please check spam/clutter folder if you are not receiving faxes in your inbox.

 

If you have any questions, please reach out to your support team.

 

Vinix (954) 414-1212 or 1-855-GO-VINIX

Option 1: Customer Service

Option 2: Sales

Option 3: Support

Support@vinixglobal.com                        



    • Related Articles

    • How to setup Bria Teams

      Once this step is complete the user and device setup are next. Go to the Bria Teams web site and sign up for your account. Bria Teams - Unified Communications for SMBs | CounterPath Adding your team. 2. Start by entering your name first and the team ...

    • BLF setup via GUI - Vinix Phones

      Setting function keys on Vinix phones Get the ip address from the phone. Menu > Status > IPv4 Open a web browser and enter the ip address. (the pc and phone MUST be on the same network) Enter the username and password User: Call support for user ...

    • Feature Codes

      Attached is a list of feature codes for use on the Vinix platform.

    • Vinix Mobile Flyer

      The attached PDF describes the use case for the mobile app, as well as how to install the app.

    • How-to install Bria for iOS

      Bria setup on iPhone. Android may be a little different but same concept. Download Bria 2. Allow access to Microphone and Notifications is a must. Contacts, camera and Siri are optional 3. To Set Up a SIP Account: a. Go to Settings > Accounts and tap ...